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Access and use of Jackpot.com is subject to the present Terms and Conditions. Please read our Terms and Conditions, carefully before using, and/or accessing our Website in any way whatsoever. By registering and/or using the Website you explicitly acknowledge and agree to be bound by these Terms and Conditions and undertake to comply with them unreservedly, including our Privacy Policy, Promotional Terms and Conditions and Syndicate Terms and Conditions. If you do not agree and/or accept these Terms and Conditions, you should not access and/or use the Website and/or the Services.
Jackpot.com provides its customers with a legal online gambling experience in accordance with the legal requirements and directives of:
1. The United Kingdom Gambling Commission hereinafter the “UKGC”, and the provision of the Services is offered through our UK Gambling Commission Licence reference number: 049262.
2. The Malta Gaming Authority hereinafter the “MGA”, and the provision of the Services is offered though our Malta Gambling Licence reference number MGA/B2C/362/2016.
3. The Irish National Excise Licence Office hereinafter “NELO”, and the provision of the Services is offered through our Irish Remote Bookmaker’s Licence reference number 1012916.
These Terms and Conditions V.2.6. were last updated on November 15, 2023.
TABLE OF CONTENTS:
ARTICLE 1 – IDENTIFICATION
LOTTOMATIRX OPERATIONS LIMITED (hereinafter “LMO”) is a public limited liability company under Maltese Law, with registered office at 10, Level 3, Lapsi Street, St Julians STJ 1261, Malta and company number C-80365. Jackpot.com and Jackpot, collectively, are the Brands owned by LMO, (the “Brand Owner”).
Jackpot.com provides the Services to Players through various licences, dependent on where the Players are based:
The Services provided through the Website enable Players to:
Hereinafter collectively referred to as the “Services”.
The use of the services requires you to create a personal account and explicitly and irrevocably accept these Terms and Conditions by checking the relevant box on the Website. If these Terms and/or Privacy Policy are published in any language other than English, where there is a discrepancy, the English language version will prevail.
ARTICLE 2 - DEFINITIONS
For the purposes of these Terms, the below words will have the following meanings:
“Bet” shall mean a bet on the outcome of a certain real event, for example the result of a certain lottery, including iRNG, as offered on the Website and submitted via the Website.
“Games” means Casino, Live Casino, Poker, Scratch cards, Instant Win Games and any other game on the Website (including mobile or any other platform) and “Game” can mean any one of them. We can remove or add Games to the Website at any time at our sole discretion without prior written notice.
“Games Winnings”: is a winning Stake which is place on any Games.
“Gambling Commission”: means the United Kingdom Gambling Commission, the Malta Gaming Authority and/or the Irish National Excise Licence Office, as applicable.
“Instant Win Games”: virtual, random number generator-based games available on the Website.
“iRNG” is the random number generator used by us to conduct lottery-style draws. The random number generator is compliant with the applicable regulatory model and standards.
“Jackpot”: means in the case of a Bet, the maximum possible Winnings in respect to the relevant Prize Group of the relevant Source Lottery (without the Double Jackpot option). Jackpots can be fixed to an amount chosen and advertised by us time by time.
“Player(s)” : refers to any person of at least 18 years old who has registered on the Website and holds a Player account, or any person accessing the Website without registering (also referred to as “you” or “your”).
“Player Account”: The Player account is a personal account created by a private individual (“The Player”) allowing him/her to access the Website and use the Services under the conditions defined in the present Terms.
“Prohibited Jurisdictions”: means any territory i) listed in the latest statements by the Financial Action Task Force as posing a risk to the international financial system published HERE; (ii) listed on the financial sanctions list of Her Majesty's Revenue and Customs (“HMRC”) found HERE, (iii) In addition to the foregoing, there are certain territories which we actively block access from, a list thereof can be found HERE.
“Purpose”: the purpose of participating in the Services and/or the Syndicate.
“Rules”: separate sets of rules which apply to the different products and/or Services made available on the Website from time to time, which can be found under the Help tab of the applicable section of the Website.
“Services”: the services provided by us to Players via the Website.
“Source Lottery”: a lottery, on which a Bet is placed by a Player.
“Successful Bet or Successful Entry”: is a winning Bet which is placed on the outcome of a Source Lottery via the Website and/or over the telephone through our Telebet Service, in accordance with these Terms or in respect of a UK Player placing a Ticket Order for the EuroMillions, a winning Ticket which is purchased on the Player’s behalf.
“Stake(s)”: refers to the amounts a Player decides to stake in respect of a certain Game.
“Syndicate(s)”: are the services described in Appendix 1 below, in which you can Bet on a number of entries of a lottery or lotteries by purchasing shares. You will receive a share of the winnings if any of the entry wins at any Prize Group level including a Jackpot.
“Terms and Conditions”: means the present contract which include all clauses described in the present Terms and Conditions, including the Privacy Policy and any and all annexes hereto, regulations and instructions available on the Website.
“Ticket Order”: refers to an order made by UK Players in relation to EuroMillions requesting that we purchase the Tickets via our agent.
“Website” the domain www.jackpot.com and any subdomains or related domains you may be redirected to (depending on your location) including, but not limited to uk.jackpot.com, se.jackpot.com and www.jackpot.ie, and if you are using the Services via a downloadable mobile application, all references to the “Website” shall refer to that mobile application.
“Winnings”: the return paid to a Player in respect of a Successful Bet or Successful Entry.
“We/Us”: shall be read as referring to LMO.
ARTICLE 3 - MODIFICATION
LMO reserves the right to modify and update the Terms and Conditions, access to and contents of its Website from time to time. If the Terms and Conditions are modified, Players will be informed the next time they connect to the Website by means of an appropriate message, in advance of such changes taking effect.
Any connection to and/or use of the Website by the Player after being notified of changes in the functionalities of the Website or amendments to the Terms and Conditions will be deemed to be acceptance of the changes made.
ARTICLE 4 – PROTECTION OF PERSONSAL DATA AND COOKIES
We take the utmost care to protect the personal information you provide to us. You can find our data protection policy and cookies information in our Privacy Policy available HERE.
ARTICLE 5 – CREATING A PLAYER ACCOUNT
5.1. REGISTRATION
To access and use the Services available on the Website requires you to create a personal Player account using the registration form. Each Player is authorised to open only one account and it is not possible to play or Bet on our Website without a personal Player account.
To be eligible to register for an account on the Website and/or use the Services you must:
1. Be a physical person with legal capacity, this means you are of sound mind and capable of taking responsibility for your own actions.
2. Be legally of age, this is aged 18 or over.
3. Not be prohibited from playing by the Gaming Commission and/or the legislation in force.
4. Reside in a territory that is not a Prohibited Jurisdiction (see definition in Article 1).
5. Have a valid bank account, credit or debit card or alternative payment method, that is approved by us and that is registered to an address in a territory that is not a Prohibited Jurisdiction.
To create an account, simply click on the “Log In” button and follow the instructions on the screen. The Player must supply the following personal information:
1. Name
2. Surname
3. Email
4. Address
Once the information has been entered, you will be asked to accept the Terms and Conditions and our Privacy Policy by checking the box next to “I HAVE READ AND ACCEPT THE TERMS AND CONDITIONS AND THE PRIVACY POLICY OF JACKPOT.COM”. During the registration, the Player will be sent an email containing a hyperlink on which to click to confirm his/her email address and activate his/her account.
ARTICLE 6 – VERIFICATION
6.1. AGE VERIFICATION
Following the creation of your Player account, you won’t be able to gamble (with your own money, a free bet or a bonus), place Bets, Stakes, a Ticket Order, deposit, access free-to-play games and/or withdraw any amount, until we have completed our age-verification checks . By accepting these Terms you hereby agree that we shall be entitled from time to time to conduct such identification and/or age, verification checks that we may choose to do and/or are required to do according to applicable laws, regulations and/or as enforced by the Gambling Commission. We reserve the right, in our sole discretion, to determine which documents of identification shall be accepted to duly verify and authenticate that the Player is legally of age, this is aged 18 or over. If any of these verifications has not been satisfactorily completed, we may: (i) suspend your account; (ii) restrict your access to the Website and/or the Services until verification has been successfully completed.
6.2. IDENTITY VERIFICATION
As part of our verification system, when registering or creating an account, effecting deposits, requesting withdrawals, pay out of winnings and/or ongoing monitoring of your account, we may ask you to provide us with certain documents required for our “Know Your Customer” process (“KYC Documents”). Such as copies of your Passport, Identity Card, Driving Licence, to verify your identity, Utility Bills, Bank Statements, to be used as proof of address, or proof of payment details, evidence of source of income and/or source of wealth, etc. We may ask you to provide us with updated KYC Documents in case such expire and with certified/notarized copies of your KYC Documents in case these are required in order for us to verify their authenticity and to comply with statutory and/or regulatory requirements, including but not limited to Anti Money Laundering requirements. It should be noted that Players have thirty (30) days to send us their KYC Documents, once a request for such has been made, and no withdrawals will be permitted until all KYC Documents have been received and approved by us. If a Player fails to comply with our requirement to provide KYC Documents during a consecutive period of thirty (30) days upon receipt or LMO’s request received by email, we may: (i) temporarily block and restrict your access to the Website and/or the Services until the KYC Documents are provided, approved and the verification has been successfully completed; (ii) terminate the relationship with such Player.
Further information on the necessary KYC Documents we need you to provide us with to complete the verification of your Jackpot.com account is available HERE.
ARTICLE 7 – PLAYER’S ACCOUNT AND PASSWORD
You must keep your password and all account details secret and confidential as you are solely responsible for the use of the Website and/or Services made through your Player Account and any other activities taking place through your Player Account.
If you forget your password, click on the “FORGOT MY PASSWORD” button on the Website and enter the email address associated with your Player account. LMO will then send you an email with a link allowing you to generate a new password.
You undertake to notify LMO immediately using the following email address: contact@jackpot.com if you feel that there could or in the event there is an unauthorised use of your Player Account or your password, or any security breach.
LMO reserves the right to demand that you change your password if it believes that it no longer ensures adequate security. LMO accepts no liability for loss or harm suffered by the Player as a result of an unauthorised use of his/her connection details and/or Player Account by third parties, even without the Player’s knowledge.
ARTICLE 8 – OBLIGATIONS RELATING TO THE USE OF THE WEBSITE
By using the Website and/or the Services, the Player undertakes:
1. To use the Website or its Services only for the purposes authorised by and in accordance with (i) the Terms and Conditions and by (ii) any law, regulation practice or directive issued by the Gambling Commission.
2. Not to disrupt or interfere with the security or to participate in any other form of abuse of the Website, the Services, the system resources, accounts, servers or networks connected to or accessible via the Website or the related or linked websites.
3. Not to create or use a false identify on this Website.
4. Not to disseminate false information or illegal notices.
5. Not to attempt to obtain unauthorised access to the Website.
6. Not to use the Website for purposes that are illegal or liable to harm the reputation of LMO (or third parties).
7. Not to use the Player Account, the Website and/or the Services for any professional, business and/or commercial purpose.
8. Not to modify or attempt to modify, by means of any processes or tools whatsoever, the software, the gaming mechanisms offered specifically with the aim of changing the results, nor use any artificial intelligence which includes but is not limited to “robots” and “spiders” in relation to your use of the Website and/or the Services.
9. Not to use or attempt to use stochastic calculation (martingales) or any software with artificial intelligence in relation to the use of the Services and/or Website.
10. Not to harm the intellectual property rights of LMO, the Brand Owner or third parties.
11. Not to reproduce all or part of the content of the Website and/or Services on any medium whatsoever without the authorisation of LMO.
12. Not to use personal information which you might access via our Website to distribute unsolicited messages to the email inboxes of other Players (“spamming”), for any commercial or non-commercial purpose or in any other unauthorised way.
13. Not to upload, send transmit by email or in any other way any content that might be illegal, harmful, threatening, abusive, constituting harassment, defamatory vulgar, obscene, pornographic, threatening to other people’s privacy, hateful, racist or objectionable in any other way.
14. To comply with any tax liabilities.
15. Not to authorise a third party to use your Player Account, or to use payment methods, credit, debit cards or the user account of a third person or another Player, even with the latter’s consent.
16. Not to transfer funds from a Player Account to any other Player or receive funds from others into your Player Account. Furthermore, you may not sell, transfer and/or acquire Player Accounts to and/or from other Players.
17. To respond as soon as reasonably possible to any requests made by LMO relating to your Player Account and to communicate to LMO all necessary KYC Documents, including any other document or evidence it deems useful for verification purposes, relating to your identity, age, your bank details, source of funds, source of wealth, the deposits you have made, withdrawals, refunds, cashbacks, etc.
Furthermore, you agree that you are solely responsible for the actions and communications performed or transmitted via the Website and from your Player account.
ARTICLE 9 - PLAYER GUARANTEES
The Player declares and warrants that:
1. (s)he has read, understood and agrees to the present Terms and Conditions, the Privacy Policy, the Bonus Terms and Conditions, the Players Protection Policy and accepts the rules pertaining to the Services as made available on the Website.
2. (s)he understands that (s)he may win or lose money while participating in the Services of the Website and undertakes to assume sole responsibility for the consequences of any financial losses, waiving any recourse in this regard against LMO.
3. (s)he is of legal age to create a Player Account and is not legally prohibited from doing so.
4. (s)he is not prohibited from gambling by the Gaming Commission, by any other body and that (s)he has not been banned from gambling on the Website by LMO or by her/himself.
5. the information and personal data (s)he supplied is accurate, truthful and complete in all respects, and to keep the Player Account details up to date.
6. the funds (s)he will use to play or Bet on the Services and/or the Website do not originate from an illegal source and/or act.
7. (s)he will not engage in criminal activities directly or indirectly involving a Player Account and undertakes not to use the Services and/or the Website for the purpose of transferring funds or carrying out an illicit or fraudulent activity or any prohibited transaction (including money laundering), in compliance with the laws of all the jurisdictions to which (s)he is subject.
8. (s)he is not acting on behalf of a third party.
The Player undertakes to indemnify, defend and exonerate LMO, its directors, employees, representatives and suppliers, as well as any possible third‐party, against any possible losses, expenses, harm and costs, including legal fees arising from any infringements by you of these Terms and Conditions.
ARTICLE 10 - SERVICES
10.1. We are committed to providing the highest quality customer service and as part of such engagement, we are committed to supporting responsible gambling. Although we will use our reasonable endeavours to enforce responsible gambling policies, we do not accept any responsibility or liability if, for reasons outside our reasonable control, you continue to gamble, place Bets, Stakes, Ticket Order and/or seek to use the Website and/or the Services with the intention of deliberately avoiding the relevant measures and protections in place.
10.2. We may suspend, modify, remove, or add to the Services, from time to time at our sole discretion, with immediate effect and without notice to you. If we make such a change that affects a Bet that you have already placed or purchased but has not yet settled (for example by removing a lottery from the list of lotteries available to Bet on), your Bet will be voided, and we will return the applicable Bet amounts back to you. Save for where we have not used reasonable care and skill, we shall not be liable for any loss suffered as a result of any such changes and you shall have no claims against us in this regard.
10.3. We only permit and accept the use of the Services online (including via mobile device or downloadable applications on a mobile device) and/or through our Telebet Service.
10.4. We do not allow any of our employees, their immediate families, officers, directors, or third parties that relate to our group of companies (“Group”) or provide services to the Group, to hold a Player Account, to Bet or Stake on any of the Services and/or Website. We will suspend any Player Account and/or void any Bet or Stake where such has taken place during the term, and for a period of three (3) months thereafter, in which the respective employees, their immediate families, officers, directors, or third parties which relate to the Group or provide services to the Group are employed by or provide services to us.
ARTICLE 11 – DEPOSITING AND SUBSCRIPTION
The Player’s use of the Player Account is strictly limited to the use of the Services and/or Website and excludes any other use, especially as a bank account or financial institution. Under no circumstances will any amount of money and/or balance associated with the Player Account accrue interests.
You agree that we have the right, at any time:
1. To set-off any positive balance in your Player Account against any amount and/or sum owed by you to us, when depositing or before making any payments to you or permitting you to withdraw any funds from your Player Account.
2. To deduct monies to pay for the Services as requested by you from time to time as well as any applicable administrative fee and/or charge which have been brought to your attention under these Terms and Conditions.
3. To void any attempted Bets, Stake, and/or Ticket Order, which may have inadvertently been accepted by us when the Player Account did not have sufficient funds to cover such Bet and/or Stake.
4. To void any Bonuses or Winnings credited to your Player Account by error and/or which were not due, and any transactions made by you from such funds and/or withdraw the relevant amount from your Player Account and/or reverse the transaction, either at the time, or retrospectively, when we become aware of the error.
5. If we have reasonable suspicion that you are engaging in any of the reasons included in Article 19 of this Terms and Conditions, we may withhold payment to you, recover any Winnings, suspend Deposits, suspend Withdrawal requests, as well as suspend or close your Player Account.
11.1. DEPOSITS
11.1.1. We do not offer any credit facility, so if you want to place a Bet, Stake and/or Ticket Order in any of our Services you must deposit funds into your account. To request a deposit, you should click the “Deposit” button on the Website and follow the instructions. All deposits requests are processed directly up to a maximum of 24 hours, subject to completing and satisfying the KYC Documents and/or verification checks as set in Article 6. Further information on all deposit option are available HERE.
11.1.2. You should only deposit funds into your Player Account from a source where you are the named account holder, such as your own bank account, your own credit/debit card and/or payment method, unless you provide valid and verifiable reasons for it being different from the name used when registering, or by a payment method which is secured by a pin code, password or another identity verification process. You may change your payment method, provided we are satisfied that the applicable verification checks set out in Article 6 above are met. In cases where we identify that your chosen payment method does not meet the foregoing requirements, we may treat any deposits into your Player Account as being invalid and any Bets, Stakes and/or Ticket Order made with such deposit as being void and we will return all such deposited amounts to the source from which they were received by us.
11.1.3. Depending on the payment method selected, deposits can incur charges or processing fees from third parties. Your bank may independently charge you for bank wire transfers and other payment methods. You hereby accept to be responsible and solely bear all charges, costs and/or fees incurred by you when executing a deposit. Any third-party bank and payment processing charges and fees incurred are borne by you and we are entitled to debit your Player Account accordingly.
11.1.4. It is your responsibility to inform us without delay should any funds be credited to your Player Account and/or bank account by error. We shall recover such funds from the Player Account by adjustment and you hereby accept to transfer upon receipt of LMO’s request all amount transferred by error to your bank account.
11.1.5. Due to the UK Gambling Commission’s decision, we cannot accept payments through credit cards from UK residents, effective as of April 14th, 2020.
11.2. SUBSCRIPTION
Where applicable, you can choose the subscription option to place automated Bets for products on the Website, with pre-set intervals. When you subscribe you accept to be automatically rebilled at the end of the period selected through the chosen payment method and//or your Player Account balance.
Any subscription cancellation request should be delivered to us in writing at least seven (7) calendar days prior to the end of the respective subscription period (considering the subscription period for which you have registered). Any such request will be considered “delivered” only once an acknowledgement of receipt is sent to you by us.
We may change our subscription plans and their respective pricing from time to time, however, any price changes or changes to our subscription plans will apply to you no earlier than 30 (thirty) days following notice to you. Further information on all our Subscriptions may be found HERE.
11.3 CUSTOMERS FUNDS PROTECTION FOR UK PLAYERS
Jackpot.com allows Players to deposit money into their Player Account and keep those funds until they are ready to gamble or withdraw the money, which is understood as holding Customers Funds. Therefore, in accordance with the Licence conditions and codes of practice (LCCP) 4.1.1. and 4.2.1, Jackpot.com has implemented measures to protect Customers Funds, as defined herein which applies to UK Players.
For the purpose of this section, Customer Funds is to be understood as the aggregate value of funds held to the credit of customers, including, without limitation:
i. Cleared funds deposited with Jackpot.com by Players to provide bets in, or to meet participation fees in respect of your future gambling activity handled through your Player Account.
ii. Winnings or prizes which the Players have chosen to leave on deposit within the Jackpot.com Player Account or for which Jackpot.com has yet to account/credit to the Players Account, and
iii. Any unpaid bonuses, whereas for example, any bonuses which the Players have earned, and which are not subject to any further terms before they can be redeemed by the Players would also be considered Customer Funds.
For avoidance of doubt, below we provide a non-exhaustive list of examples of situations where monies are not considered Customers Funds:
i. Open bets, where Players have placed a bet on an event which has not yet taken place, or the process is yet to be decided.
ii. Fees or charges, which have been withdraws from the Player Account balance by Jackpot.com in line with these Terms and Conditions, such as the Inactive and/or Dormancy Fees.
iii. Lottery Proceeds, where a Player pays for a lottery subscription in advance, the funds are considered customer funds until they are used for the particular lottery purchase and therefore no longer held in the Players Account balance.
The customer funds insolvency rating system is the rating system applied by the UKGC and used by Jackpot.com to determine the level of protection applied to the Customer Funds. Based on this assessment, the Customer Funds Insolvency rating category applied by Jackpot.com is “Not Protected - Segregation of customer funds”.
We are required by our licence to inform customers about what happens to funds which we hold on account for you in the event of insolvency. We hold customer funds separate from company funds. These funds are not protected in the event of insolvency: not protected segregation. For more information, please see the customer funds insolvency ratings system through the following link:
https://www.gamblingcommission.gov.uk/guidance/customer-funds-segregation-disclosure-to-customers-and-reporting/the-customer-funds-insolvency-ratings-system.
This means that the Customer funds which are segregated but not protected are kept in accounts separated from business accounts, but they would form part of the assets of the business in the event of insolvency. These accounts may include bank accounts, investment accounts and other accounts and provide no protection in the event of insolvency.
This Information about the customer funds insolvency rating applied by Jackpot.com is available for Players to actively acknowledge upon signing up and on each occasion a deposit is made. This information shall be updated on each occasion when the arrangement for the protection of customer funds is changed by Jackpot.com. Jackpot.com will notify its UK Players of any changes to be applied to the above arrangement to protect customer funds before implementing those changes.
ARTICLE 12 – BETS AND EUROMILLIONS TICKET ORDERS
12.1. PLACING BETS
12.1.1. Before you place a Bet, we would advise you to read all applicable information available on the Website, so that you are fully aware of the risks involved in gambling.
12.1.2. We may decline all, or part, of any participation in the Services requested at our sole and absolute discretion.
12.1.3. It is your responsibility to ensure that the details of your Bets are correct before placement. Once you have placed a Bet, you may not cancel or change it.
12.1.4. We may refuse any Bet before placement and we may also cancel any Bet at any time prior to the applicable event occurring. Provided there is no suspicion necessitating account closure or suspension, the Bet will be refunded to you in full in the event of such cancellation.
12.1.5. Amounts deposited into your Player Account will be allocated to the Services in the order that the applicable Bets are placed.
12.2. BETS CONFIRMATION
12.2.1. A Bet will only be valid once accepted by our servers. Each valid Bet will receive a unique transaction code. We shall not be liable for the settlement of Winnings where your Bet has not been issued with a unique transaction code. If you are unsure about whether your Bet is valid, please check your “My Transactions” page or Contact Us.
12.2.2. Notwithstanding the foregoing, if your Bet was made using funds deposited via a credit or debit card, such Bet will not be valid until we have received payment in full. The Bet will be automatically void if we have not received the payment prior to the relevant event commencing. In the case of any chargeback, reversal, an insufficient funds notice from your bank or cancellation, any Winnings related to such payment will be void.
12.2.3. Save in respect of our negligence or fraud, and subject to your rights as set out in these Terms and Conditions, should a dispute arise between us, you agree that the “our transaction” log database will be determinative.
12.3. EUROMILLIONS TICKET ORDERS
12.3.1. Separate terms and conditions apply for Players based in the United Kingdom using our lottery syndicate services for UK national lotteries (“Syndicate Services”). The Syndicate Services Terms and Conditions are available on the relevant webpages which can be found HERE.
12.3.2. For UK Players only, following the UK Government’s decision to pass the Gambling Act 2005 (Operating Licence Conditions) (Amendment) Regulations 2018 instead of placing a bet on the EuroMillions draw, we will purchase a ticket (“Ticket”) for your entry from our ticket agent. Similar to Syndicate Services note that the agent and not any UK resident Player will be the EuroMillions participant.
12.3.3. In relation to EuroMillions we purchase the Tickets via our agent when you make a Ticket Order which will be subject to the present Terms and Conditions and terms of such purchase. You therefore contract with us and we will contract with our agent on your behalf, but you will not contract directly with such agent or have any rights of recovery against such agent.
12.3.4. When purchasing a EuroMillions Ticket via our agents as detailed in above, in facilitating your Ticket Order, we are not responsible for the issuance of tickets or promoting the draw, which is the responsibility of the lottery promoter in the relevant jurisdiction. We, through our network of agents in the jurisdiction where you may wish to use our Services, will make reasonable endeavours to procure that the agent fulfils the Ticket Order, however we will not be liable to you in the event that the agent fails to fulfil (or fulfil correctly) the Ticket Order.
12.3.5. When purchasing a EuroMillions Ticket via our agents as detailed herein, we cannot guarantee the purchasing of lottery tickets or the collection of winnings in instances which, despite our reasonable efforts, a lottery operator has declined to pay or we have been unable to recover the winnings. We will make every reasonable effort to collect winnings in accordance with the EuroMillions prize per winner amount available for UK and expedite payment to you.
ARTICLE 13 - WINNING AND WITHDRAWALS
13.1. WINNING
13.1.1. All Winnings in respect of Successful Bets or Successful Entries shall be paid out in accordance with Appendix 1 to these Terms. We will pay your Winnings as soon as we receive the corresponding funds from the applicable third party. As a result, there may be instances where your receipt of Winnings in respect of Successful Bets or Successful Entries may be delayed and/or we may be unable to pay out in accordance with the table set out in Appendix 1.Provided we have used reasonable endeavours to obtain the relevant funds, you acknowledge and agree that we will only be liable to you for any Winnings in respect of Successful Bets or Successful Entries to the extent that we have received the funds from the applicable third party.
13.1.2. All Winnings in respect of Games will be credited to your Player Account immediately and paid out in accordance with the Rules that apply to the applicable Games.
13.2. WITHDRAWALS
13.2.1. To request a Withdrawal, you should click the ‘Withdraw’ button on the Website. You have the legal right to withdraw your full or partial cash balance amount (this includes any Winnings realised from Bets, Stakes and/or Ticket Orders using your own funds) at any time in a single or multiple transactions. All Withdrawal requests are processed withing five (5) business days from receipt of your Withdrawal request, subject to completing and satisfying the KYC Documents and/or verification checks as set in Article 6. If we are unable to complete the verification checks, we are entitled to apply Withdrawal restrictions on you Player Account as set out in Article 6 above.
13.2.2. All Withdrawals will be processed to the account from which the deposits were made. Withdrawal payments can only be made in the name of and to the registered account holder. All our withdrawal methods can be found HERE.
13.2.3. The method by which we transfer withdrawn amounts out of your Player Account may vary depending on the size of the transaction. Any third-party bank and payment processing charges and fees incurred are borne by you and we are entitled to debit your account accordingly.
13.2.4. We actively combat money-laundering. All transactions are checked to prevent money-laundering and suspicious transactions are reported to the relevant authorities. Pay outs from a Player’s Account to the Player will be made to the bank account or credit/debit card from which the funds deposited into the Player’s Account originated. Transactions will be made in accordance with the choice of withdrawal method provided by the Player to us. However, we reserve the right, at all times, to make the final decision on the choice of withdrawal method. Depending on the Player’s or our choice of withdrawal method, withdrawals may result in fees payable to a third party, such as banks and financial institutions. Information about applicable fees from time to time is provided on the Website. You understand and accept that such fees and other fees payable to third parties shall be paid by you.
13.2.5. If you have deposited funds with credit cards or debit cards or if you have requested a pay out to be made to a credit card or debit card, we have the right to request copies of both front side and back side of the relevant card. Please note that we only make payments to the credit card or debit card which you have used to deposit funds to your account. For security reasons, we recommend that you only make the first six (6) number and the last four (4) numbers on the credit card or debit card visible when providing a copy of the card. The CVV/CVV2 number on the credit card or debit card should not be visible on the copy.
13.2.6. We reserve the right to withhold payment and to declare Bets, Stakes and/or Ticket Orders void if we have evidence that the following has occurred:
1. The integrity of the event has been called into question.
2. The price(s) or pool fund has been manipulated.
3. Match rigging has taken place.
4. If we have reasonable suspicion that you are engaging in any of the reasons included in Article 19 of this Terms and Conditions.
ARTICLE 14 – CHARGEBACKS, TAXES AND WITHHOLDINGS
14.1.1. If we incur any chargebacks, reversals, or other charges in respect of your Player Account, we may charge you for the relevant amounts incurred. You agree that you will not make or attempt to make any charge backs and/or deny or reverse any payment that you have made and you hereby agree that you will reimburse us fully for any charge backs, denial or reversal of payments you make and any loss (including bank penalty charges) suffered by us as a consequence thereof.
14.1.2. If any Winnings incur taxes, duties, or levies, these are borne by you. You are solely responsible for reporting your Winnings and losses to the relevant tax authority and/or other authorities in your jurisdiction. In the event that we are required to pay any taxes, duties or levies (including withholdings) directly to a regulatory authority, you agree that we are entitled to deduct these amounts from any Winnings payable to you or your account balance, or claim these amounts from you. Please see Appendix 1 for more information on withholdings.
14.1.3. You may access information about your current balance, account and gambling history by following the process set out HERE (for your current balance) and HERE (for your gambling history).
ARTICLE 15 – CURRENCIES AND EXCHANGE RATES
All Deposits, Bets, Winnings, Withdrawals, will be in:
• Pounds Sterling (GBP) for UK.
• Euros (EUR) for all other Players including the Irish Players.
Should any transaction involve an exchange in currency, the applicable rate of exchange will be the same exchange rate imposed on us by our bank at the time of the relevant transaction.
ARTICLE 16 – BONUS & PROMOTIONS
Jackpot.com offers the Players the opportunity to participate in a loyalty program. You can find more information about our bonuses, cash spins, promotions, tournaments and offer information in our Promotional Terms and Conditions available HERE.
ARTICLE 17 – TERM
These Terms are valid indefinitely until the Player account is closed by the Player or by LMO.
ARTICLE 18 – ACCOUNT CLOSURE BY THE PLAYER
If you want to close your account, please send an email to our support team at contact@jackpot.com. Such termination will take effect upon our closing of your account, which shall occur within seven (7) business days after our receipt of your email. Your email will be deemed “received” only after a confirmation email is sent to you, and we will start counting the 7-day period from this point. During the pre-closing period, you shall remain responsible for any activity on your account. This right is separate from your right to exclude yourself from the Website and/or the Services, which will also involve us temporarily blocking your account for a limited time or permanently, as chosen by you.
Please note that if you want to close your account because you believe you have problems controlling your gambling, you should refer to our Responsible Gambling resources set out HERE.
18.1. REFUNDS
In case your Player Account was closed at your request and/or LMO’s discretion with a positive balance, you can request a refund to recover this one. The minimum refund amount is set to one euro (€1) or the equivalent currency and must be requested through the same payment method originally used to deposit. If this is not possible, we can return your funds to your bank account held in your name by bank wire transfer. The minimum amount for a bank wire transfer is five euros (€5) or the equivalent currency and any administration and payment fees incurred by this bank transfer will be covered by you. You may find further information HERE.
ARTICLE 19 – ACCOUNT SUSPENSION OR CLOSURE BY LMO
19.1. LMO at its sole discretion, may close or suspend your account at any time and for any reason, under the following circumstances:
1. the Player account remains inactive for an uninterrupted period of twelve (12) months or more, as set in Article 20. Inactive and Dormant Accounts.
2. LMO believes that the Player has infringed or breached, in whole or in part, one or more provisions of these Terms and Conditions.
3. The Player has not provided all the documents and/or evidence required to complete the KYC Documents and/or the verification checks or confirm his/her account within the requested deadline.
4. The items, documents, or evidence provide to LMO are incomplete or inaccurate.
5. The conditions for registrations of Article 5 of the Terms and Conditions are not or are no longer met.
6. the Player is subject to a gambling ban or self-excluded.
7. The Player becomes bankrupt.
8. we reasonably believe that you have used the Website and/or the Services in an unfair manner, have deliberately cheated or taken unfair advantage of us or any of our customers.
9. In the event we reasonably believe that you have abused bonuses or other promotions given by LMO in accordance with the Bonus and Promotions Terms and Conditions as set out in Article 16.
10. If LMO suspects or discovers fraudulent, illegal, or criminal activity by the Player, or an attempt to make illegal and/or unlawful use of the Website, Software, and/or the Services.
11. we reasonably believe that a Player account has been used by a third party (even with the Player’s consent) or for another individual's benefit or acted in collusion with other individuals and/or Players.
12. we are requested to do so by any law enforcement agency, any Gambling Commission, regulatory authority, or court order.
13. We reasonably believe that any of the events referred to in this Article 19 may have occurred or are likely to occur.
If any of the above reasons occurs, we have the right to withhold the whole or part of your balance and/or recover from the account the amount of any deposits, withdrawals, pay outs, bonuses or winnings which have been affected by or are in any way attributable to any of the events listed in this Article 19.
19.2. Furthermore if a Player account is closed for the above reasons, LMO shall be entitled to void all outstanding Bets, Stakes and/or Ticket Orders and return all associated staked amounts and remainder amounts in the Player Account to you less any administrative, damages and interest costs attributable to the Player and irrecoverable expenses incurred by us. The Player will be notified by mail of the suspension or closure of his/her account.
19.3. Where an account is suspended for the above reasons of Article 19, the relevant Player should contact our Customer Support team at contact@jackpot.com. Whilst your Player Account is suspended, your Player Account and balance shall be blocked, and all monies that are deposited/wagered prior to this will not be returned to you nor will we pay out any Winnings to you, until the suspension reasons are solved.
19.4. LMO reserves the right to:
1. Notify any competent authorities, including legal authorities, Gambling Commission, etc. of any activities of the Player that are or are suspected to be illegal.
2. Block the balance of the Player in view of averting the consequences of any abuse or illegal use, either suspected or proven, of the Website, Software and/or Services.
3. Initiate any legal action that is required or useful to stop the breach blamed on the Player, obtaining reparations from the harm suffered by LMO or recovering any undue Deposit, Withdrawal, Winnings and/or Bonus that might have been paid to the Player afterwards or due to the breach for which he is being blamed.
4. seek criminal and contractual sanctions against you if you are involved in fraud, dishonest or criminal acts when using the Website and/or the Services and will make such reports to the relevant authorities, as necessary.
The rights set out in this clause do not affect any other rights (including any common law rights) we may have against you, under these Terms or otherwise.
ARTICLE 20 – INACTIVE AND DORMANT ACCOUNTS
A Player Account is deemed to be ‘inactive’ during any period in which a Player’s Account has not recorded any log in and/or log out for a period exceeding twelve (12) consecutive months. If your Player Account is ‘inactive’ for a period of 365 consecutive days, the following shall apply:
i) If the balance on your Player Account is zero (0), we may close your Player Account and no fee shall apply.
ii) If the balance on your Player Account is positive, we may deduct monthly fees or charges, until:
• The Player Account is closed, or
• The Player Account becomes active again.
In this case, the following shall apply:
1. We shall take all reasonable steps to notify you, in no less than thirty (30) calendar days beforehand, that your Player Account is due to become inactive the following month, using the details provided during your registration process (or as updated by you).
2. Should your Player Account become inactive, after receipt of our notification, we shall take reasonable steps to notify you that your Player Account has become inactive, using the details provided during your registration process (or as updated by you) and we shall try to repay and/or reimburse your remaining Player Account’s balance to the last payment method used while using the Services (subject always to compliance with applicable law).
3. If we are unable to contact you and reimburse the remaining Player Account balance, for each month your Player Account remains inactive, we shall notify you in advance that if your Player Account remains inactive for the following thirty (30) calendar days from receipt of our notification that fees will be charged. The fees or charges that will be applied monthly, for each month your Player Account remains inactive, shall not exceed:
• £5 (GBP) per month for Players from United Kingdom.
• €5 (EUR) per month for all other Players including the Irish Players.
4. If your Player Account remains inactive for thirty (30) consecutive month, since your account was notified to be inactive, we shall take reasonable steps to notify you, in no less than thirty (30) calendar days beforehand, that if your Player Account remains inactive we shall debit and/or remove the entire remaining balance from your Player Account and donate the funds to a charity concerned with the research and/or educational treatment of gambling related harm.
You can “reactivate” your account by logging in and/or out from your account. Players who wish to recover funds held in a closed account due to inactivity, are advised to contact Customer Support.
ARTICLE 21 – GUARANTEE AND LIMITATION OF LIABILITY
21.1. The Players uses the Website and/or the Services at his/her own risk. Unless otherwise specified and to the maximum extent permitted by law, the Website, the Services, Software, Servers, contents materials and information on or relating to the Website are provided “AS IS” and “DEPENDING ON AVAILABILITY”, without any warranties or representations of any type whatsoever, either explicit or implicit.
21.2. LMO makes no guarantees that the Website, the Services, the Software and/or Servers will, meet the Player’s requirements, be uninterrupted, be compatible or available on any device or system, be secure or free of errors, faults, bugs or virus, that any defects in will be corrected, that the information and material on the Website will be accurate, and will not infringe any third-party’s intellectual property rights.
21.3. The Player acknowledges that LMO, its directors, employees, agents or sub-contractors cannot be held liable nor responsible, under no circumstances, for, loss of profits, loss of business, loss of revenue, loss of opportunity, loss of data, loss of goodwill or reputation, loss or damage because of the insolvency or failure of third parties, any unauthorized use of credit and/or debit cards, acts or omissions of the Player or third parties, or, indirect losses which are a side effect of the main loss or damage incurred, and which are not reasonably foreseeable by you and/or us at the time of you accepting these Terms.
Irrespective of the cause, if LMO should be held liable, for whatever reason in no case shall our liability to you exceed:
i. In respect of your Winnings, the amount of Winnings properly due to you (subject to the maximum amounts set out in Appendix 1 for Winnings in respect of Successful Bets or Successful Entries); and
ii. In respect of any other liability, the amount you Bet and/or Stake on your behalf in the preceding six (6) months, up to a maximum of (€5,000) or the equivalent currency. Nothing in these Terms shall exclude or limit our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from our, or our employees’ or agents’, gross negligence, or wilful misconduct. Nor breach any of your rights which you are entitle to nor certain legal remedies which may apply notwithstanding these Terms.
ARTICLE 22 – INTELLECTUAL PROPERTY RIGHTS
22.1. The Brands relating to the Brand Owner, the Website, and any other trademarks, service marks, and/or trade names used by LMO either on our behalf or together with the Brand Owner from time to time (“The Trade Marks”) are owned by LMO, any company within our group of companies, our licensors and/or the Brand Owner. In addition to the rights in the Trade Marks, LMO or any company within our group of companies, our licensors and/or the Brand Owner own the rights in all other content of the Website, including without limitation the Services, Software, images, logos, pictures, graphics, photographs, animations, videos, music, sounds, audio text and any other distinctive signs as well as the Software and the games or bets available on the Website. By using the Website, Services, or the Software you shall not obtain any rights in the Trademarks and you may only use the Trademarks and the Website Services and Software in accordance with the Terms and Conditions.
22.2. The Player benefits only from a personal, non-exclusive, temporary, reversible, and non-transferable access and usage licence that is strictly limited to non-commercial use of the Services, Software, and applications on the Website.
22.3. You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the Services, web pages or any materials on the Website or the computer codes of elements comprising the Website, except to the extent required for you in order to use the Services.
ARTICLE 23 – USE OF THE SOFTWARE
23.1. For you to be able to use certain products offered on the Website, you may be required to download specific software (“Software”). This may be Software provided by us or provided by a third party. To use third-party Software, you may be required to agree to additional terms and conditions governing the use of such Software. If you do not accept those third-party terms and conditions, you should not use the relevant third-party Software. We do not accept any liability in respect of any third-party Software.
23.2. You are only permitted to use Software made available to you via the Website for the purpose of using our Services on the Website and, save to the extent permitted by applicable law, for no other purposes whatsoever.
23.3. We grant to you a personal, non-exclusive, non-transferable, limited, and revocable right to use the relevant Software, for the sole purpose of using the Services in accordance with the following terms:
23.4. You are not permitted to: (i) install or load the Software on to a server or other networked device or take other steps to make the Software available via any form of “bulletin board”, online service or remote dial-in or network to any other person; (ii) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these Terms) your licence to use the Software or make or distribute copies of the Software or any part thereof; (iii) enter, access or attempt to enter or access or otherwise bypass our security system or interfere in any way (including but not limited to, robots and similar devices) with the relevant products or the Website or attempt to make any changes to the Software and/or any features or components thereof; or (iv) copy or translate any user documentation provided ‘online’ or in electronic format. In addition, and except to the minimum extent permitted by applicable law in relation to computer programs, you are not permitted to: (a) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the Software or any part thereof; or (b) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the Software or to create derivative works of the Software or on any part thereof.
23.5. You do not own the Software or any part thereof. The Software is owned and is the exclusive property of us or a third-party software provider (the “Software Provider”). Any Software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the Software does not give you ownership of any intellectual property rights in the Software or any part thereof.
23.6. If there are communications or system errors occurring in connection with the settlement of accounts or other features or components of the Software, neither us nor the Software Provider will have any liability to you or to any third-party in respect of such errors. We may, in the event of such errors, remove all relevant products from the Website and take any other action to correct such errors.
23.7. You hereby acknowledge that how you use the Software is outside of our control and at your own risk.
23.8. The Software may include confidential information which is confidential and valuable to the Software Provider and/or us. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms.
23.9. If a game is interrupted e.g. because we are unintentionally disconnected from your equipment, or if our gambling system unexpectedly shuts down, you will be given the opportunity to finish playing, unless otherwise specified in the Rules applicable to the specific game. If the game is not finished within 90 (ninety) days, it will be terminated.
23.10. While we endeavour to ensure that the Website and the Services are available 24 hours a day, we shall not be liable if for any reason the Website and/or the Services, or any part thereof, is unavailable at any time or for any time period. We may make changes or corrections to or alter, suspend or discontinue any aspect of the Website and/or the Services and the content or products available through it, including your access to it.
23.11. You must not misuse the Website and/or the Services by introducing viruses, Trojans, worms, logic bombs or other software which is malicious or technically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Website and/or the Services or any part thereof, any equipment or network on which the Website and/or the Services are stored, any software used in connection with the provision of the Services, or any equipment, software or website owned or used by a third party. You must not attack our Website and/or Services via a denial-of-service attack. Save where we have not taken reasonable steps, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website, Services, Software or to your downloading of any material posted on it, or on any website linked to it.
ARTICLE 24 – THIRD PARTY CONTENT
24.1. We receive content from several suppliers. Certain third-party product providers may require you to agree to additional terms and conditions governing the use of their content. If you do not accept the relevant third-party terms and conditions, then you must not use the relevant third-party content.
24.2. We do not accept any liability in respect of any third-party content.
24.3. Where the Website and/or the Services contain links to third-party websites and resources, these links are provided for your information only. We have no control over the content of these sites or resources and accept no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third-party website does not constitute an endorsement of that third party’s website, product, or service.
ARTICLE 25 – ERRORS AND TECHNICAL ISSUES
25.1. We do all that we can to avoid errors, but in some instances, errors may still occur. “Obvious errors” include, but are not limited to: (i) the publication of incorrect pricing, incorrect prizes and/or Jackpots or prize distribution of a Source Lottery or incorrect terms of a Bet as a result of human error or due to computer malfunction; (ii) us erroneously accepting Bets from you after the relevant deadline or after the start of the relevant draw; (iii) instances where the amount of Winnings paid to you or Withdrawals paid has been miscalculated as a result of human error or due to computer malfunction; (iv) in accordance with the applicable Rules, a Bet, Stake and/or Ticket Order which should not have been accepted in the first place.
25.2. In case of the circumstances set out under clause 25.1 above, we may: (i) correct the error and resettle the Bet at the correct price or terms applicable to when the Bet was placed; or (ii) declare the Bet, Stake and/or Ticket Order void and return the staked amount price to you. In addition to the foregoing, where an error is that a Bet is accepted with respect to a draw of a Source Lottery that should no longer be available, we may move such Bet to the next draw of such Source Lottery.
25.3. When we notice that a pricing error has occurred and where there is sufficient time to do so before the start of an event, we will endeavour to contact you and allow you to cancel the Bet.
ARTICLE 26 –SELF-EXCLUSION OPTIONS
26.1. TIME OUT AND SELF-EXCLUSION
26.1. If Players think they need a time out and/or pause they can block their Player Account at any time by choosing between a Time Out or a Self-Exclusion.
26.1.1. Time Out: this temporary suspension is a short break which gives the Player the option of suspending their access to their Player Account for a predefined period, ranging from 24 hours up to a one (1) month, as selected by the Player. During the selected period, you will not be able to log into your account nor carry out any transaction, deposit, withdrawal nor use the Services and/or Website. When selecting the Time Out you hereby agree and understand that, only after the period has elapsed, the Time Out and/or suspension will be automatically removed from your Player Account, and you will be able to access your Player Account, the Website and/or Services, and carry out any transactions exactly from where you left it.
26.1.2. Self-Exclusion: This option is a longer break which allows the Players to choose how long they would like to suspend their access to their Player Account for a predefined period. Based on the Players jurisdiction, different condition applies as detailed here below:
a. For all Players including Irish Players: The Self-Exclusion option allows you to choose how long you would like to suspend your access to your Jackpot.com account for a predefined period, ranging from six (6) month up to five (5) years, or indefinitely. If you chose the Self-exclusion option, your account shall be suspended for a minimum period of six (6) months following the Malta Gaming Authority requirements. During the selected period, you will not be able to enter your account nor carry out any transaction on Jackpot.com. After the period has ended, you will need to contact our Customer Experience Team to remove your Self-Exclusion and reopen your Jackpot account.
• If you Self-excluded for a predefined period, your account shall only be reopened 24 hours after contacting our Customer Experience Team requesting the removal of your Self-exclusion.
• If you Self-excluded for an indefinitely period, your account shall only be reopened 7 days after contacting our Customer Experience Team requesting the removal of your Self-exclusion.
b. For Players from United Kingdom: This option is a longer break which allows you to suspend your access to your Jackpot.com account for a predefined period, ranging from six (6) month up to five (5) years. If you chose the Self-exclusion option, your account shall be suspended for a minimum period of six (6) months following the UK Gambling Commission requirements. During the selected period, you will not be able to enter your account nor carry out any transaction on Jackpot.com. After the expiry of your Self-exclusion period, you will need to contact our Customer Experience Team to request the removal of your Self-Exclusion and reopening of your Jackpot account, which shall be effective after 24 hours.
In order to request a Time Out and/or a Self-Exclusion Players may use the respective facility in ‘My Account’ section on the Website. Please note that if you believe you have problems controlling your gambling, you should refer to our Responsible Gambling resources set out HERE.
26.2. GAMSTOP FOR UK PLAYERS
26.2.1. In addition to our own internal self-exclusion facility detailed in Article 26.1. above, we are registered with the self-exclusion service provided by The National Online Self Exclusion Scheme Limited (“GAMSTOP”), which Players based in the UK may utilize in accordance with the following.
26.2.2. Successfully registering with GAMSTOP will prevent you from accessing all online gambling websites and apps run by companies licensed by the UK Gambling Commission as members of the service. You can find out more details about GAMSTOP by visiting www.gamstop.co.uk.
26.2.3. In circumstances where you successfully register to use GAMSTOP, we will take all reasonable steps, whilst your self-exclusion is “active”, to prevent you from accessing your Player Accounts, or opening new online accounts.
26.2.4. We are only able to operate self-exclusion under GAMSTOP based on the accurate information you provide to GAMSTOP as part of your registration to GAMSTOP. We will not be responsible for any failure on our part to spot any errors made by you or GAMSTOP when providing any information.
22.6.5 You are reminded that it is in your interests to provide GAMSTOP with truthful and accurate details, consistent with those which you use/have used to set up your Player Account with us. It is your responsibility to keep the information provided to GAMSTOP up-to-date, and we will not be responsible for you failing to keep such information up to date.
22.6.6. GAMSTOP will only prevent you from accessing those online accounts that match the details you have provided to GAMSTOP as part of your self-exclusion application. Similarly, GAMSTOP will only prevent you from opening new online accounts where the personal information you provide to us matches the details you have provided to GAMSTOP as part of your self-exclusion application. We will not therefore be responsible for failing to prevent access to your online accounts or prohibiting the opening of new online accounts, in circumstances where inaccurate, inconsistent and/or incomplete information is provided to us and/or GAMSTOP.
26.2.7. Please note that under the terms and conditions you agree with GAMSTOP, your self-exclusion will be activated as soon as possible after your application has been processed. Whilst GAMSTOP make every effort to do this within 24 hours, this cannot be guaranteed. However, once the self-exclusion has been successful and is activated on GAMSTOP’s operating systems, the self-exclusion will take effect on our operating systems (albeit you are strongly advised to also inform us of your participation in the GAMSTOP in accordance with clause 26.2.8. below).
26.2.8. To ensure that you get the full benefit of the self-exclusion facility available under the GAMSTOP, you are advised to also contact the online gambling operators you use to confirm that your application to register with the GAMSTOP has been successful. You can contact us by email at the following address: contact@jackpot.com.
26.2.9. When contacting us to confirm that your application to register with GAMSTOP has been successful, please confirm the following information: (i) full name; (ii) online account username; (iii) address; and (iv) date of birth.
26.2.10. By contacting us to confirm that your application to register with GAMSTOP has been successful, we will be able to put in place measures and arrangements as described here below.
26.2.11. Subject to our rights under these Terms permitting us to withhold any funds from your Player Account, the full balance of your Player Account will be returned to you within ten (10) business days via the current active payment method linked to your Player Account (albeit please note that in circumstances where you have any outstanding Bets, Stakes, Ticket Order, and/or Subscriptions in place at that point at which your self-exclusion takes effect on our operating systems, due to the outcome not yet being determined, any potential returns due from these Bets, Stakes and/or Ticket Orders will be returned within ten (10) business days of the outcome being decided); and
26.2.12. You will not receive from us any direct online marketing materials in relation to our online products, promotions Website and/or Services.
26.2.13. After expiry of the minimum exclusion period agreed between you and GAMSTOP, you will be required to contact GAMSTOP directly to arrange for your self-exclusion to be deactivated. Whilst GAMSTOP make every effort to deactivate your self-exclusion as soon as possible, this cannot be guaranteed. Please note that we cannot process deactivation on your behalf. All requests to GAMSTOP for deactivation of your self-exclusion will also be subject to a 24-hour “cooling-off” period. Once your self-exclusion has been successfully deactivated by GAMSTOP, you will be able to access your Player Account and/or open new online account with us. In circumstances where you do not contact GAMSTOP to deactivate your self-exclusion after the period of exclusion you have agreed with GAMSTOP, your self-exclusion will continue for a further seven (7) years, after which the self-exclusion will be deactivated.
26.2.14. You agree not to attempt to open new Player Accounts, log into your existing Player Account, or in any other way try to circumvent GAMSTOP’s or our operating systems/mechanisms for the duration of your self-exclusion. The GAMSTOP self-exclusion service is intended to assist you with responsibly managing your online gambling. As confirmed in GAMSTOP’s Terms and Conditions, the service is not intended to function as a replacement for willpower, is not “fool proof” and we cannot therefore guarantee that it will always result in you being denied access to your Player Accounts, or refused when applying to open new Player Accounts.
26.2.15. Having implemented reasonable checks and safeguards to ensure that whilst you are self-excluded under GAMSTOP you cannot access an existing online account or open a new online account with us, we cannot be held liable to you or any third party if you are able to continue to gamble using the Website and/or the Services.
26.2.16. In addition, in no circumstances will we be liable to you or any third party if you are able to access your Player Account or open new Player Account during a period of self-exclusion under GAMSTOP for reasons outside of our reasonable control. This will include circumstances where the operating systems utilised by GAMSTOP fail to properly and/or instantaneously identify you and/or your Player Account as subject to self-exclusion when you attempt to use the Website and/or the Services.
ARTICLE 27 - TELEBET
27.1. TELEBET SERVICES
27.1. Players can make use of our Telebet Service to place a bet on a Source Lottery, all in accordance with these Terms and Conditions. The following provisions shall apply when using our Telebet Service.
27.2. A Player who wishes to make use of the Telebet Service may contact our Customer Experience team (“CE Team”), which may place a bet on behalf of the Player. CE Team may also contact Players in order to introduce and/or offer the use of the Telebet Service. It should be noted, that (i) only registered Players who previously opened an account on the Website will be able to utilize the Telebet Service; and (ii) in cases where the player is ‘Self-Excluded’, or on a ‘Time-Out’ option, use of the Telebet Service by such Player will not be allowed.
27.3. When a Player contacts CE Team in order to place a bet, the Player will be required to provide CE Team with his/hers email address with which he registered to the Website in order for CE Team to be able to identify the Player. Any bet placed through the Telebet Service will be visible to the Player by accessing the ‘My Account’ section in the Website, where the Player can also find the betting ticket issued pursuant to the bet performed through the Telebet Service.
27.4. All calls made by Players while placing a bet through the Telebet Service will be recorded as evidence of the placing of a bet.
27.5. The Telebet Service will be available at such times as will be shown on the Website.
27.2. DEPOSITING ON TELEBET SERVICES
27.2.1. For a Player to place a bet through the Telebet Service, a Player must have the appropriate balance in his/her account. If a Player’s account balance is not sufficient to place the corresponding bet, CE Team will confirm with the Player whether he/she wish to deposit additional funds into his/her account. Deposits via Telebet Service will be accepted via Debit/Credit card only. It should be noted that no deposits will be allowed via means of payment held in the name of persons not corresponding to the information found in the Player’s account.
27.2.2. Once the Player confirms all DebitCredit Card details as set out in clause 27.2.1. above and the deposit amount, the CE Team will then process the deposit on behalf of the Player and a verbal confirmation will be given to the Player by the CE Team on whether the deposit has been processed. Once the deposit is confirmed, CE Team will confirm with the Player whether he/she wants to place the bet.
27.3. TELEBET SERVICES PLAYER ACCOUNT
27.3.1. All deposits and bets made on behalf of the Player through the Telebet Service will appear in the Player’s ‘My Account’ section on the Website.
27.3.2. While using our Telebet Service, Players will also be able to set financial limits or self-exclusion periods through our CE Team. If a Player asks to set a deposit limit or to be self-excluded, CE Team will explain the procedure to the Player and will set the requested limits or self-exclusion periods on behalf of the Player. The Player will be informed on the time when the deposit limit and/or self-exclusion period will take effect.
27.3.3. It should be clarified that we reserve the right to refuse the placing of a bet, or any part thereof, through the Telebet Service from Players deemed to be, or potentially be, experiencing problem gambling issues.
27.4. ERRORS AND CALL FAILURE
27.4.1. CE Team will make every effort to ensure that no errors are made while placing bets and/or depositing any funds to the Player’s account while using the Telebet Service. However, if a bet is placed in error, as a result of human error or system malfunction, the bet will be voided, and the Player’s bet will be cancelled.
27.4.2. In case where a call is disconnected and the CE Team has not yet confirmed that the bet has been placed, it is the Player’s responsibility to call CE Team back, immediately, in order to confirm the bet’s details and complete the transaction. CE Team may reattempt to contact the Player; however, this will be at our sole and absolute discretion. A bet is to be considered placed only once confirmed by the CE Team.
ARTICLE 28 - OTHER PROVISIONS
28.1. These Terms and any document expressly referred to herein and any guidelines or rules posted on the Website constitute the entire agreement and understanding of the parties with regard to the Services and supersede any previous agreement between the parties relating to their subject matter. You acknowledge and agree that in entering into and agreeing to these Terms and any document expressly referred to herein and any guidelines or rules posted on the Website, you do not rely on, and shall have no remedy in respect of any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out therein.
28.2. No failure or delay by us in exercising any right under these Terms shall operate as a waiver of our rights. Any single or partial exercise of any right shall not preclude any further exercise of any of these rights or the exercise of any other right.
28.3. If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect any other provision of these Terms which shall remain in full force and effect.
28.4. You shall execute or cause to be executed all documents and do or cause to be done all further acts and things consistent with the provisions of these Terms that we may from time to time reasonably require in order to vest in and secure to us the full benefit of rights and benefits to be transferred or granted to us under these Terms and for the protection and enforcement of the same and otherwise to give full effect to these Terms.
28.5. Nothing in these Terms shall create or be deemed to create a partnership, joint venture or principal-agent relationship between us and you and no party shall have authority to bind the other party in any way unless expressly provided otherwise in these Terms.
28.6. We shall not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of our obligations under these Terms if such delay or failure results from events, circumstances or causes beyond our reasonable control including, without limitation, any telecommunications network failures, power failures, failures in third-party computer hardware or software, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities. In such circumstances the time for performance will be extended by a period equivalent to the period during which performance of the relevant obligation has been delayed or failed to be performed.
28.7. We may assign, transfer, charge, sub-license or deal in any other manner with these Terms, or sub-contract any of our rights and obligations under these Terms, to any party including any company within our Group, all in accordance with applicable law.
28.8. Any notice to be given under these Terms must, subject to mandatory law, be in writing, in English and may be served by hand delivery, recorded delivery or registered post, airmail or email to: (i) in respect of notices given by you to us, our address as set out in clause 1 above or as displayed on the Website; and (ii) in respect of notices given by us to you, pursuant to the Player registration procedure (including any amendment to those details you have provided us). Any notice shall be deemed to have been received: (a) if delivered by hand, at the time of delivery; (b) if sent by recorded delivery or registered post, at 09.30 (GMT) on the second clear day after the date of posting; (c) if sent by pre-paid registered airmail, at 09.30 (GMT) on the fifth clear day after the date of posting; (d) if sent by email, at the time of sending; and (e) if sent by fax, at the time of transmission by the sender.
28.9. The Rules and any document expressly referred to therein and any guidelines or rules posted on the Website form an integral part of these Terms and shall have effect as if set out in these Terms. In the event of any inconsistency between these Terms and the Rules and/or any document expressly referred to therein and any guidelines or rules posted on the Website, unless stated otherwise, these Terms shall prevail.
28.10. A person who is not a party to these Terms has no right under any applicable law to enforce any of its terms.
ARTICLE 29 - COMPLAINTS, DISPUTES
In event of any complaint relating to the use of the Website, Services, Software including but not limited to the Terms and Conditions may be addressed by email to contact@jackpot.com or directly to the “Support” tab on the Website. Please ensure to provide as much details as possible regarding your complaint, including but not limited to a description of your complaint, date of the events occurred, amounts disputed if any, including any attachments which will help us understand your compliant, such as emails, screenshots of the issues and/or any other evidence to help us solve your complaint.
Upon receipt of your complaint, we will deal with this one as quickly as reasonably possible. Complaints are handled by the Customer Support Team and escalated in the organization to the relevant department. The Player shall be informed about the state of the complaint to a reasonable level. We do our outmost to close complaints received directly by the Player by no later than 10 days. Provided that in certain cases this can be extended by a further 10 days, as communicated by Jackpot.com. Complaints must be submitted no later than 30 days after the event giving rise to the Complaint, otherwise the complaint will be deemed inadmissible.
If, after raising your complaint to our Customer Support Team, you still remain dissatisfied with the outcome and/or resolution of your complaint, you are then entitled to report your complaint and/or dispute to an alternative dispute resolution (ADR) entity as detailed below:
i. UK Players may submit an online adjudication form available at https://www.ibas-uk.com - a form can also be requested over the telephone via 0207 347 5883. UK Players can also write to:
Independent Betting Adjudication Service
PO Box 62639
London EC3P 3AS
ii. All other Players may report their complaint to EADR Ltd, https://eadr.org/, an MGA approved Alternative Dispute Resolution service provider, by completing their online form available at this website https://eadr.org/eadr-form/. Or you may report a complaint to the Malta Gaming Authority via email to support.mga@mga.org.mt or electronically by accessing the following link https://www.mga.org.mt/support/online-gaming-support/ or via courier and/or phone to:
Malta Gaming Authority Building SCM 02-03,
Level 4, SmartCity Malta,
Ricasoli SCM1001
Telephone Number: +356 25469000
Alternatively, for Customers located in the EU, you can refer the dispute for resolution via the European Commission’s Online Dispute Resolution (“ODR”) Platform found HERE.
ARTICLE 30 - GOVERNING LAW AND JURISDICTION
The present Terms and Conditions are subject to the UK laws, having sole and exclusive competence to recognise any dispute concerning the application or interpretation of these Terms and Conditions the courts and tribunals of United Kingdom.
APPENDIX 1: ADDITIONAL INFORMATION – BETTING AND TICKET ORDERS
In this Appendix, we set out further information additional information on how we operate, how Winnings will be calculated for Successful Bets, Successful Syndicate Bets (as defined below), Successful Entries and the terms that apply in relation to the same.
A. DEFINITIONS
For the purposes of this Appendix, the following terms will have the following meanings:
“Combo Bet”: choosing one or more extra numbers in addition to the Main Numbers and where applicable to the Special Numbers. In a Combo Bet, every combination will be considered as a separate betting slip.
“DoubleJackpot”: an additional option that a Player can select when placing a Bet on a Source Lottery which doubles Prize Group 1 (in Prize Class A) Winnings under a Successful Bet. Note that DoubleJackpot will not apply on Winnings under Prize Groups other than Prize Group 1.
“Main Number(s)”: the numbers that you select as being the main numbers of your Bet which may be drawn in a Source Lottery.
“Private Roll-Over”: The Private Roll-Over may be offered by us in our sole discretion from time to time if the Source Lottery Jackpot is won by a player who is not a Jackpot.com Player. In this event we may determine that the Jackpot amount remains the same for a number of additional draws in our sole discretion.
“Prize Class”: the class within which a Prize Group will fall, depending on the rules of the Source Lottery, and which determines how the applicable Winnings are calculated, among which are Prize Class A, Prize Class B or Prize Class C.
“Prize Group”: the group within which a Successful Bet will fall, depending on the number and allocation of Main Numbers and Special Numbers selected when placing such Successful Bet (in accordance with the rules of the applicable Source Lottery). Prize Groups will be denoted by numbers ranging from 1 to 13.
“Source Lottery Jackpot”: the aggregate amount payable by the Source Lottery Operator to a person who participates in a Source Lottery in respect of all Source Lottery Prize Tickets in a Prize Group in Class A or Class B (as such are set in the Prizes Table below) with regards to the relevant draw of the Source Lottery, as announced by the Source Lottery Operator.
“Source Lottery Operator”: the entity that organises and runs the Source Lottery.
“Source Lottery Prize Ticket(S)”: any winning ticket in the Source Lottery.
“Special Number(s)”: any number in addition to the Main Numbers which are drawn separately from the main draw, whether selected by a Player as additional number(s) (e.g. “Powerball Number”, “Lucky Star Number” etc.), or as bonus numbers that do not require a separate bet from the Main Numbers. Special Numbers are not applicable to all Source Lotteries.
“Successful Syndicate Bets”: are Winnings in respect of a Syndicate, calculated as set out below.
“Winning Jackpot Bet”: a Successful Bet, exclusively for Winnings in Prize Group 1. If we offer a package of Jackpot Only Bets – the bets are placed for each Source Lottery outcome separately.
B. HOW WE OPERATE
We act as a bookmaker in respect of Bets that you place on the outcome of Source Lotteries. We always endeavour to pay out all Winnings in respect of Successful Bets and to do so, we use certain hedging measures and financial instruments. We may take out insurance policies from third-party insurance providers (each, an “Insurance Provider”) in order to cover certain pay outs to Players.
In some cases, we may purchase actual tickets in the relevant Source Lottery on behalf of you. In the event that we do so, and you are due Winnings in respect of a Successful Bet, we may require your assistance in claiming the applicable Winnings from the Source Lottery, which may include you having to claim the Winnings directly from the Source Lottery Operator. If we require you to do so, we will reimburse you for any reasonable expenses incurred by you during the process and as approved by us in advance. If you are unwilling or unable to assist, we may not be able to claim the Winnings from the Source Lottery.
In respect of EuroMillions Ticket Orders placed by UK residents, we will use a lottery ticket purchasing agent to buy a Ticket. You have no rights of any nature in any Ticket our agent purchases. All Winnings made from a Successful Entry in respect to EuroMillions Tickets Orders placed by UK residents shall be paid in accordance with the EuroMillions prize per winner amount available for UK.
In claiming Winnings directly from the Source Lottery Operator, and in case such Winnings incur any taxes, duties or levies, these are to be borne solely by you and under no circumstances will we have any obligation to pay to you any amount that the Source Lottery Operator may fail to pay you and/or to any third party in connection with the foregoing.
Our own iRNG Draws
While the winning numbers for JackpotLotto, JackpotMillions, Lotto India, LottoFika, Luzzu Lotto, FreeLotto, LuckyLotto, INSTANTJackpot, Lotto China, Lotto Santiago and MYLotto are taken from our iRNG, the draws will be held as shown on the relevant draw page on the Website.
C. OUR LIABILITY TO YOU
As a result of the foregoing hedging techniques, whilst we will make every effort to pay out as per the prizes breakdown below ("Prizes Breakdown"), and depending on the technique used, we may be reliant on: (i) the Source Lottery Provider paying us the applicable Winnings; and (ii) the Insurance Provider paying out the insurance claim submitted by us pursuant to a Successful Bet. Amounts received pursuant to sub-sections (i) and (ii) above shall hereinafter collectively be referred to as, the "Funds".
Provided we have used reasonable endeavours to obtain the Funds, you acknowledge and agree that we will only be liable to you for any Winnings in respect of Successful Bets to the extent that we have actually received the Funds from the applicable third party. We will pay your Winnings to you to the extent that, and as soon as we receive the corresponding Funds from the applicable third party. As a result, there may be instances where your receipt of Winnings in respect of a Successful Bet may be delayed and/or we may be unable to pay out in accordance with the Prizes Breakdown.
D. CLASSIFICATION AND CALCULATION OF WINNINGS
Following each draw of a Source Lottery by the Source Lottery Operator, we will calculate the Winnings for each Successful Bet made in respect of such Source Lottery (in accordance with the provisions set out below) in the original currency of the Source Lottery. It may take us a short period of time to do so, and to notify you of any Winnings. In relation to UK resident Players, where the relevant draw is in relation to a EuroMillions Ticket purchased on your behalf, the Player will be entitled to the EuroMillions prize per winner amount available for UK. We endeavour to ensure that all Jackpot values for lotteries offered on the Website are correct, but we assume no responsibility for errors contained in such information. We estimate the value of future Jackpots using certain assumptions, such as the current or future Jackpot being won or rolled over and at times, we enable the placing of Bets on draws before the official Jackpot value is published (and clearly note this when it occurs). We are not liable for incorrect assumptions, calculations, or forecasts in respect of Bets for draws that are made before the final Jackpot value is published. The foregoing calculation will depend on: (i) the Source Lottery with respect to which a Successful Bet was placed; (ii) the Prize Group within which the Successful Bet falls; and (iii) the Prize Class within which the Prize Group falls. In the Prizes Breakdown below, we explain how these three factors interrelate.
E. PRIZES BREAKDOWN
The applicable Prize Groups in the Prizes Breakdown below are denoted by the single numbers (not in brackets). Depending on the Source Lottery, these may fall within one of three Prize Classes: Prize Class A, Prize Class B or Prize Class C.
|
Prize Class |
||||
|
Jackpot.com Game |
Source Lottery / Source Lottery Operator |
Class A |
Class B |
Class C |
|
*EuroMillions |
EuroMillions / LAE |
1 (5+2 correct) |
2 (5+1 correct) |
4 (4+2 correct) |
|
3 (5 correct) |
5 (4+1 correct) |
|||
|
6 (3+2 correct) |
||||
|
7 (4 correct) |
||||
|
8 (2+2 correct) |
||||
|
9 (3+1 correct) |
||||
|
10 (3 correct) |
||||
|
11 (1+2 correct) |
||||
|
12 (2+1 correct) |
||||
|
13 (2 correct) |
||||
|
Millionaire |
Loterie Romande |
1 (5+2 correct) |
2 (5+1 correct) |
4 (4+2 correct) |
|
3 (5 correct) |
5 (4+1 correct) |
|||
|
6 (3+2 correct) |
||||
|
7 (4 correct) |
||||
|
8 (2+2 correct) |
||||
|
9 (3+1 correct) |
||||
|
10 (3 correct) |
||||
|
11 (1+2 correct) |
||||
|
12 (2+1 correct) |
||||
|
13 (2 correct) |
||||
|
MUSL PowerBall |
Powerball / MUSL |
1 (5+1) |
- |
2 (5 correct) |
|
3 (4+1 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3+1 correct) |
||||
|
6 (3 correct) |
||||
|
7 (2+1 correct) |
||||
|
8 (1+1 correct) |
||||
|
9 (0+1 correct) |
||||
|
EuroJackpot |
Eurojackpot / DLTB |
1 (5+2 correct) |
2 (5+1 correct) |
4 (4+2 correct) |
|
3 (5 correct) |
5 (4+1 correct) |
|||
|
6 (4 correct) |
||||
|
7 (3+2 correct) |
||||
|
8 (2+2 correct) |
||||
|
9 (3+1 correct) |
||||
|
10 (3 correct) |
||||
|
11 (1+2 correct) |
||||
|
12 (2+1 correct) |
||||
|
German Lotto |
Lotto 6 aus 49 / DLTB |
1 (6+1) |
2 (6) |
3 (5+1 correct) |
|
4 (5 correct) |
||||
|
5 (4+1 correct) |
||||
|
6 (4 correct) |
||||
|
7 (3+1 correct) |
||||
|
8 (3 correct) |
||||
|
9 (2+1 correct) |
||||
|
MUSL MegaMillions |
Mega Millions / MUSL |
1 (5+1) |
- |
2 (5 correct) |
|
3 (4+1 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3+1 correct) |
||||
|
6 (3 correct) |
||||
|
7 (2+1 correct) |
||||
|
8 (1+1 correct) |
||||
|
9 (0+1 correct) |
||||
|
Superenalotto |
Super Enalotto / Sisal |
1 (6) |
- |
2 (5+1 correct) |
|
3 (5 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3 correct) |
||||
|
6 (2 correct) |
||||
|
Polish Lotto |
Lotto / TS |
1 (6 correct) |
2 (5 correct) |
|
|
3 (4 correct) |
||||
|
4 (3 correct) |
||||
|
Irish Lotto |
Lotto / PLI |
1 (6 correct) |
2 (5+1 correct) |
3 (5 correct) |
|
4 (4+1 correct) |
||||
|
5 (4 correct) |
||||
|
6 (3+1 correct) |
||||
|
7 (3 correct) |
||||
|
8 (2+1 correct) |
||||
|
Lotto Plus 1 |
Lotto / PLI |
- |
- |
1 (6+0 correct) |
|
2 (5+1 correct) |
||||
|
3 (5+0 correct) |
||||
|
4 (4+1 correct) |
||||
|
5 (4+0 correct) |
||||
|
6 (3+1 correct) |
||||
|
7 (3+0 correct) |
||||
|
8 (2+1 correct) |
||||
|
Lotto Plus 2 |
Lotto / PLI |
- |
- |
1 (6+0 correct) |
|
2 (5+1 correct) |
||||
|
3 (5+0 correct) |
||||
|
4 (4+1 correct) |
||||
|
5 (4+0 correct) |
||||
|
6 (3+1 correct) |
||||
|
7 (3 correct) |
||||
|
8 (2+1 correct) |
||||
|
*UK Lotto |
Lotto / Camelot |
1 (6 correct) |
- |
2 (5+1 correct) |
|
3 (5 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3 correct) |
||||
|
6 (2 correct) |
||||
|
*Thunderball |
Thunderball / Camelot |
1 (5+1 correct) |
- |
2 (5 correct) |
|
3 (4+1 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3+1 correct) |
||||
|
6 (3 correct) |
||||
|
7 (2+1 correct) |
||||
|
8 (1+1 correct) |
||||
|
9 (0+1 correct) |
||||
|
Australian OZ Lotto |
Oz Lotto / NSW |
1 (7 correct) |
- |
2 (6 + 1 correct) OR (6+2 correct) |
|
3 (6 correct) |
||||
|
4 (5+1 correct) OR (5+2 correct) |
||||
|
5 (5 correct) |
||||
|
6 (4 correct) |
||||
|
7 (3 +1 correct) OR (3+2 correct) |
||||
|
Australian OZ Powerball |
Powerball / NSW |
1 (7+1 correct) |
- |
2 (7 correct) |
|
3 (6+1 correct) |
||||
|
4 (6 correct) |
||||
|
5 (5+1 correct) |
||||
|
6 (4+1 correct) |
||||
|
7 (5 correct) |
||||
|
8 (3+1 correct) |
||||
|
9 (2+1 correct) |
||||
|
Saturday Lotto |
Saturday Lotto / NSW |
1 (6 correct) |
- |
2 (5+1 correct) OR (5+2 correct) |
|
3 (5 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3+1 correct) OR (3+2 correct) |
||||
|
6 (1+2 correct) OR (2+2 correct) |
||||
|
Monday Lotto |
Monday and Wednesday Lotto / NSW |
1 (6 correct) Class A* |
- |
2 (5+1 correct) OR (5+2 correct) |
|
3 (5 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3+1 correct) OR (3+2 correct) |
||||
|
6 (1+2 correct) OR (2+2 correct) |
||||
|
Wednesday Lotto |
Monday and Wednesday Lotto / NSW |
1 (6 correct) Class A* |
- |
2 (5+1 correct) OR (5+2 correct) |
|
3 (5 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3+1 correct) OR (3+2 correct) |
||||
|
6 (1+2 correct) OR (2+2 correct) |
||||
|
French Lotto |
Loto / FDJ |
1 (5+1 correct) |
- |
2 (5 correct) |
|
3 (4+1 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3+1 correct) |
||||
|
6 (3 correct) |
||||
|
7 (2+1 correct) |
||||
|
8 (2 correct) |
||||
|
9 (0+1 correct) OR (1 + 1 correct) |
||||
|
Mega-Sena |
Mega-Sena / Caixa |
1 (6 correct) |
- |
2 (5 correct) |
|
3 (4 correct) |
||||
|
Canadian Lotto 6/49 |
Lotto 6/49 / OLG |
1 (6 correct) |
2 (5+1 correct) |
3 (5 correct) |
|
4 (4 correct) |
||||
|
5 (3 correct) |
||||
|
6 (2+1 correct) |
||||
|
Swiss Lotto |
Swiss Lotto / Swisslos Interkantonale Landeslotterie |
1 (6+1 correct) |
2 (6 correct) |
3 (5+1 correct) |
|
4 (5 correct) |
||||
|
5 (4+1 correct) |
||||
|
6 (4 correct) |
||||
|
7 (3+1 correct) |
||||
|
8 (3 correct) |
||||
|
Austrian Lotto |
Austria Lotto / Österreichische Lotterien GmbH |
1 (6 correct) |
2 (5+1 correct) |
3 (5 correct) |
|
4 (4+1 correct) |
||||
|
5 (4 correct) |
||||
|
6 (3+1 correct) |
||||
|
7 (3 correct) |
||||
|
8 (2+1 correct) OR (1+1 correct) OR (0+1 correct) |
||||
|
Lotto America |
Lotto America / MUSL |
1 (5 + 1 correct) |
2 (5 correct) |
|
|
3 (4 + 1 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3 + 1 correct) |
||||
|
6 (3 correct) |
||||
|
7 (2 + 1 correct) |
||||
|
8 (1 + 1 correct) |
||||
|
9 (0 + 1 correct) |
||||
|
Lotto Max |
Lotto max/Interproviencial Lottery Corporation |
1 (7 correct) |
2 (6+1 correct) |
3 (6 correct) |
|
4 (5 correct) |
||||
|
5 (4 correct) |
||||
|
6 (3 + 1 correct) |
||||
|
7 (3 correct) |
||||
|
Spiel 77 |
Spiel 77/DLTB |
1 (7 correct) |
2 (6 correct) |
|
|
3 (5 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3 correct) |
||||
|
6 (2 correct) |
||||
|
7 (1 correct) |
||||
|
Super 6 |
Super 6/DLTB |
1 (6 correct) |
||
|
2 (5 correct) |
||||
|
3 (4 correct) |
||||
|
4 (3 correct) |
||||
|
5 (2 correct) |
||||
|
6 (1 correct) |
||||
|
GluecksSpirale |
GluecksSpirale/DLTB |
1 (7 correct) |
||
|
2 (6 correct) |
||||
|
3 (5 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3 correct) |
||||
|
6 (2 correct) |
||||
|
7 (1 correct) |
||||
|
JackpotLotto |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (0+1 correct) |
|
|
JackpotMillions |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
|
|
3 (0+1 correct) |
||||
|
Lotto India |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
|
|
3 (0+1) |
||||
|
Cash4Life |
Cash4Life / New York State Gaming Commission |
1 (5+1 correct) |
2 (5+0 correct) |
|
|
3 (4+1 correct) |
||||
|
4 (4+0 correct) |
||||
|
5 (3+1 correct) |
||||
|
6 (3+0 correct) |
||||
|
7 (2+1 correct) |
||||
|
8 (2+0 correct) |
||||
|
9 (1+1 correct) |
||||
|
LottoFika |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
|
|
3 (0+1 correct) |
||||
|
LuzzuLotto |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
|
|
3 (0+1 correct) |
||||
|
FreeLotto |
Jackpot.com (iRNG) |
1 (6 correct) |
||
|
LuckyLotto |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (4 correct) |
|
|
3 (3 correct) |
||||
|
4 (2 correct) |
||||
|
INSTANTJackpot |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (5+1 correct) |
|
|
3 (4+1 correct) |
||||
|
4 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
||||
|
Lotto China |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
|
|
3 (0+1 correct) |
||||
|
Lotto Santiago |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
|
|
3 (0+1 correct) |
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MYLotto |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (5+1 correct) |
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3 (4+1 correct) |
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4 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
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Viking Lotto |
Vikinglotto/Onsdags Lotto |
1 (6+1 correct) |
2 (6 correct) |
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South African Powerball |
South African National Lottery/ ITHUBA |
1 (5+1 correct) |
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* Bets on this Source Lottery are not available in the UK.
Prize Groups, Prize Classes and Classification of Winnings
The Prize Group in which a Successful Bet will fall into will depend on the number and combination of winning numbers matched by the Player in his/her bet with the draw of the Source Lottery. These are denoted by the numbers in the Prizes Breakdown above. When two numbers are referenced in the brackets, the first number represents the amount of the Main Numbers that need to be matched and the second number represent the amount of the Special Numbers that need to be matched in addition to the Main Numbers. Where only one (1) number is listed in brackets, no Special Numbers apply.
For example, in the Prizes Breakdown table above, for the EuroMillions Source Lottery '2 (5+1 correct)' is listed in the Class B Prize column. This means that Prize Group 2 for this Source Lottery falls within the Class B Prize Class (and therefore Winnings will be calculated in accordance with the calculations set out below for Class B). The numbers in brackets mean that in order for a Successful Bet to fall within Prize Group 2, it must match 5 Main Numbers and 1 Special Number correctly.
Calculation of Winnings
Depending on which Prize Class a Prize Group falls within, a formula will be applied to calculate the applicable Winnings. The same formula is applied for Class A and Class B, however the calculation that applies to Class C differs.
Below we set out further information in respect of each:
Winnings for Prize Groups in Class A, A* or B
The Winnings payable in respect of Successful Bet will depend on the number of Successful Bets in the applicable Prize Group and the applicable Jackpot in that Prize Group. Winnings for a Successful Bet in Prize Group 1 (in Prize Class A) will be calculated using the following formula:
Winning for a Successful Bet = P / (m + n)
and for Prize Groups in Class B:
Winning for a Successful Bet = P / (m + n)
Where:
Only One Successful Bet in Prize Group 1
If there is only one Successful Bet in Prize Group 1 and no Source Lottery Prize Tickets have been announced, the Winnings payable in respect of such Successful Bet are:
Winnings = Jackpot in that Prize Group 1.
If the Successful Bet in Prize Group 1 is with DoubleJackpot, the Winnings are doubled.
Example 1:
There is only one Successful Bet in Prize Group 1 in respect of a Source Lottery Jackpot in Prize Group 1 of 50,000,000.00 EUR and no Source Lottery Prize Tickets have been announced. The Winnings payable in respect of that single Successful Bet amount to 50,000,000.00 EUR, in accordance with the following calculation:
More than One Successful Bet in Prize Group 1
If there is more than one Successful Bet in Prize Group 1 and no Source Lottery Prize Tickets have been announced, the Winnings payable in respect of Successful Bets in Prize Group 1 are divided equally between the aggregated number of Successful Bets applicable to such Source Lottery draw, as follows:
Winnings = Jackpot in that Prize Group 1 / aggregated number of Successful Bets. If a Winning Bet in Prize Group 1 is with DoubleJackpot, the Winnings are doubled.
Example 2:
More than One Successful Bet in Prize Group 1 and Source Lottery Prize Tickets Confirmed
If there is more than one Successful Bet in Prize Group 1 and Source Lottery Prize Tickets have been announced, the Winnings payable in respect of Successful Bets in Prize Group 1 are divided equally between the aggregated number of Successful Bets applicable to such Source Lottery draw plus the number of Source Lottery Prize Tickets announced, as follows:
Winnings = Jackpot in that Prize Group 1 / aggregated number of Successful Bets plus the number of Source Lottery Prize Tickets announced.
If a Winning Bet in Prize Group 1 is with DoubleJackpot, the Winnings are doubled.
Example 3:
Winnings for Prize Groups in Class C
If a Successful Bet for a Prize Group falls within Class C, the applicable Winnings will correspond with the prize payable by (and as reported by) the Source Lottery Operator for the corresponding Source Lottery Prize Ticket as if the Player had purchased that Source Lottery Prize Ticket.
Should the Source Lottery Operator have the ability to either pay Winnings as a cash prize or a free play, we may determine, in our sole discretion, whether the Winnings shall be a cash prize or a free play.
For example, if you placed a bet on the EuroMillions (not in the UK) and you matched 3 Main Numbers and 2 Special Numbers, such Successful Bet would fall within Prize Group 6 (in Prize Class C). The amount of Winnings due to you from us would correspond with the amount that you would have received from the Source Lottery Operator had you purchased the corresponding Source Lottery Winning Ticket, except for games based on the iRNG, which are paid out as published on the Website and are independent of the Winnings published by Source Lottery Operators.
Winnings for Millionaire
Contrary to the provisions above, Winnings in Millionaire are paid out as published on the Website. While the winning numbers for these games are taken from Swiss Loto Express, the number of Source Lottery Prize Tickets from Euromillions draw on the same day as the Millionaire draw is taken for the calculation of the Winnings.
Winnings for JackpotLotto
Contrary to the provisions above, Winnings in JackpotLotto are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for JackpotMillions
Contrary to the provisions above, Winnings in JackpotMillions are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for Lotto India
Contrary to the provisions above, Winnings in Lotto India are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for LottoFika
Contrary to the provisions above, Winnings in Lotto Fika are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for LuzzuLotto
Contrary to the provisions above, Winnings in LuzzoLotto are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for Cash4Life
Contrary to the provisions above, Winnings in Cash4Life are paid out as published on the Website. The winning numbers for these games are taken from the New York State Gaming Commission.
Winnings for FreeLotto
Contrary to the provisions above, Winnings in FreeLotto are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for LuckyLotto
Contrary to the provisions above, Winnings in LuckyLotto are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for INSTANTJackpot
Contrary to the provisions above, Winnings in INSTANTJackpot are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for Lotto China
Contrary to the provisions above, Winnings in Lotto China are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for Lotto Santiago
Contrary to the provisions above, Winnings in Lotto Santiago are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for MYLotto
Contrary to the provisions above, Winnings in MYLotto are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for Lotto Max
Please note that Lotto Max Winnings may be capped by us at $50Million CAD as we may determine from time to time in our sole discretion.
Syndicates
Winnings for Successful Syndicate Bets are calculated by three steps, as follows:
Step 1 – Calculation of Total Syndicate Winnings for the Syndicate in which the Player has bought shares:
Total Syndicate Winnings = The sum of all Winnings for all Successful Bets forming part of the Syndicate in which the Player bought shares.
Step 2 – Calculation of Syndicate Fraction:
Syndicate Fraction = Number of Shares bought by the Player / Total of Shares advertised for the relevant Syndicate.
Step 3 – Calculation of Winnings for the Successful Syndicate Bet:
Winnings for this Successful Syndicate Bet = Total Syndicate Winnings for the Syndicate in which the Player has bought shares multiplied by the Syndicate Fraction.
Example 1: A Successful Syndicate Bet with Total Syndicate Winnings of 50,000,000.00 EUR occurred. The Syndicate Fraction is 1 of 5. The Winnings for this Syndicate Winning Bet are 10,000,000.00 EUR.
Example 2: A Successful Syndicate Bet with Total Syndicate Winnings of 40,000,000.00 EUR occurred. The Syndicate Fraction is 1 of 8. The Winnings for this Syndicate Winning Bet are 5,000,000.00 EUR.
What happens if the Source Lottery Operator fails to announce any prize?
If the Source Lottery Operator fails to announce any prize in the appropriate Prize Group (i.e. there is no Source Lottery Prize Ticket for the Prize Group), the Winnings payable in respect of each Successful Bet in that Prize Group shall be based on the proportion of the total prize pool fund allocated to that Prize Group by the Source Lottery Operator. If the Source Lottery Operator does not publish the total prize pool fund, then we will, in good faith, attempt to calculate the applicable prize (and hence your Winnings) from publicly available information and the calculus used by the Source Lottery Operator (in the last time it was published). Before your Winnings are paid to you, we can, at your request, provide you the calculation used by us, as once they are paid, you will not (in the absence of our error) be able to dispute the calculation of the sum.
For example:
Winnings = 8,000,000 x (0.05 / 0.8) / 2 = EUR 250,000
Winnings = 8,000,000 x (0.05 / 0.8) = EUR 500,000
Pay outs by one Prize Group to another
The terms detailed above are based on the assumption that there is no pay out of prizes by one Prize Group to another, resulting from there being either:
Withholding for Prizes in SuperEnalotto
For Prize Group 1, 2 and 3, we will deduct 12% of the Winnings before pay out to you. This withholding aims to place the Player in a similar economic position they would have been had they played the Source Lottery.
MUSL PowerBall and MUSL Mega Millions and MUSL Lotto America
The following additional terms apply solely in respect of the MUSL PowerBall, MUSL Mega Millions and MUSL Lotto America.
We can choose to pay out any Winnings for Prize Group 1 with regards to MUSL Mega Millions, MUSL Powerball and MUSL Lotto America over a period of up to 30 years (the "MUSL Deferment Option Payment Plan"). Under the MUSL Deferment Option Payment Plan, we will make the first instalment as soon as practicable following the relevant draw, with the subsequent 29 instalments to be made at yearly intervals. The amount of those instalments is calculated so as to rise by a percentage set annually by MUSL until satisfaction of the full amount due.
Should we decide instead to pay out the Winnings in a one-off payment (the "Single Payment Option"), in accordance with the rules of MUSL Mega Millions, MUSL Powerball and MUSL Lotto America, the total Winnings payable to you (after any applicable withholdings have been applied as set out below) may be reduced by 40% or such percentage as MUSL shall announce in respect of those particular Winnings if the latter is higher than 40%.
For example, if you were due $30,000,000 (USD) (following any applicable withholdings have been applied as set out below) and we chose to pay you by the MUSL Deferment Option Payment Plan, you would receive $1,000,000 in year 1, and then $1,000,000 (plus the additional yearly uplift set by MUSL) each year thereafter for 29 years. If we chose to pay you by the Single Payment Option, you would receive $18,000,000 (USD) in one lump sum.
The decision of whether to distribute Winnings under either the MUSL Deferment Option Payment Plan or the Single Payment Option is at our sole and absolute discretion.
Withholding for Prizes in MUSL PowerBall, MUSL MegaMillions and MUSL Lotto America
For Prize Group 1, 2 and 3 we will deduct 39.6% of the Winnings before pay out to you. This withholding aims to place the Player in a similar economic position they would have been had they played the Source Lottery.
GluecksSpirale
We can choose to pay out any Winnings for Prize Group 1 with regards to GluecksSpirale over a period of up to 20 years (the “GluecksSpirale Deferment Option Payment Plan”). Under the GluecksSpirale Deferment Option Payment Plan, we will make the first instalment as soon as practicable following the relevant draw, with the subsequent 239 instalments to be made at monthly intervals.
Should we decide instead to pay out the Winnings in a one-off payment (the “Single Payment Option”), in accordance with the rules of GluecksSpirale, the total Winnings payable to you do not amount to the sum of all monthly payments, but are reduced by discount factor as published by the Source Lottery Operator.
The decision of whether to distribute Winnings under either the GluecksSpirale Deferment Option Payment Plan or the Single Payment Option is at our sole and absolute discretion.
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