Affordability Checks

What does Affordability Check mean?

Affordability checks are there to make sure that you stay in control of your gambling activity and never spend more than you can afford! For this purpose, Jackpot.com may at times need to ask you for further information to verify your source of income, to ensure you are comfortable and can afford your deposits/spends and understand how you fund your account.

At Jackpot.com we pride ourselves of being fair, transparent, and socially responsible and want to protect our players from playing irresponsibly. We will therefore take steps to help you keep your gambling levels within limits you can afford, to ensure you feel comfortable to enjoy Jackpot.com fun gaming experience in a safe, secure, and fair environment! Hence, we aim you to play within your own budget!

Why does Jackpot.com need to verify my affordability?

From time to time, Jackpot.com will need to verify your affordability to comply with the regulatory requirements of the Malta Gambling Authority, which requires all betting and gambling operators to ask their customers for further information to verify their source of income and funds used to play and/or bet, to ensure they have sufficient funds to support their gambling activity and spend/deposit within their own affordable limits, as may be verified here.

How will Jackpot.com use my information?

All information you provide will be kept confidential and treated in the strictest confidence in line with Jackpot.com Privacy Policy and will not be used for any other purposes than fulfilling the regulatory requirements and legal obligations.

When do I need to verify my affordability?

If you are required to verify your affordability Jackpot.com will inform you by email. To smooth the verification process as much as possible, our Customer Experience Team may ask you to contact you, at a time and date that suits you best, and via your preferred contact method, to assist you and discuss your verification.

What do I need to provide Jackpot.com to verify my affordability?

If Jackpot.com requires you to verify your affordability, please provide as much evidence as possible to show that you have sufficient funds and incomes to support your gambling activity. We need to ensure you are comfortable and can afford your deposits/spends and understand how you fund your account. So, when you are requested to verify your affordability, we encourage you to submit as much evidence as possible to explain your source of income and/or wealth.

For your ease, in the below list you will find the documents you may provide to evidence your affordability:

Types of Affordability Evidence	Supporting documents to justify the types of Affordability Evidence
Employed – Salary	Your wage slips for the last 3 months Your bank statement showing payment being made
Self-employed - Salary	Your annual self-assessment tax return
Partnership - Salary	Your annual self-assessment tax return and your evidence of any dividends
Pension income	Your bank statement showing payment being made and copies of your pension plan/s
Dividend income	Your latest company accounts showing dividends and any certification evidence
Inheritance	Your solicitor’s beneficiary letter Your bank statement showing payment being made
Winnings (From operators)	Your account summary overview from the other operator/s to show your total lifetime deposits and withdrawals Your bank statement showing payment being made from the other operator/s
Savings	Your bank statement showing payment being made and a brief explanation as to how savings have been accrued
UK Rental Income	Your rental contract/s Your bank statement showing payment being made
Foreign Income	Your other currency wage slips Proof of your other investments Proof of your other assets
Trust Income	Your trust fund document Your bank statement showing payment being made
Sale of assets	Your solicitors letter Your bank statement showing payment being made
Other lump sums e.g., divorce settlement	Your solicitor’s confirmation Your bank statement showing payment being made Your settlement confirmation

What happens if I do not provide the requested information to Jackpot.com?

Jackpot.com will ask you to provide the information within 30 days of receipt of the request sent by email. If you unfortunately do not provide the necessary affordability evidence, we are legally obliged to temporarily suspend your account following the Malta Gambling Authority Commission requirements. This means, that you will not be able to access your Jackpot.com, execute any deposits nor request withdrawals, till you provide the necessary information to successfully complete the affordability check. Rest assured, that upon receipt of the affordability evidence, your account will be immediately reopen.

Any questions or doubts?

Please do not hesitate to contact our Customer Experience Team which remains available to provide you with further assistance or guidance and will be glad to talk to you about any concerns you may have, by email to contact@jackpot.com, LiveChat or by phone (+44 1515 414 507).